Travel & Hospitality
Accessible reservation engines, flight booking, itinerary management, and digital kiosks.
Regulatory Obligations & Risk Drivers
Airlines are subject to the Air Carrier Access Act (ACAA) 14 CFR Part 382, while hotels, cruise lines, and travel agencies are covered by ADA Title III and the European Accessibility Act.
Common Sector Defect Patterns
Interactive seat selection maps and hotel room selector grids lacking keyboard navigation.
Flight and room booking calendar date-pickers that break screen reader focus.
Time-sensitive booking holds that expire without sufficient warning or extension options.
Kiosks and check-in hardware lacking accessible tactile or audio interfaces.
Priority Digital Surfaces & User Journeys
Recommended Remediation & Operating Model
- Specialized interactive widget remediation for calendar pickers and seat maps.
- Strict timing and timeout auditing to comply with WCAG 2.2 SC 2.2.1.
- Dual testing on mobile apps and responsive desktop browsers.
- ACAA and ADA compliance alignment across the booking lifecycle.
Recommended Capabilities for This Sector
Tailored capabilities engineered for this vertical:
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